Cancellation and Refund policy
This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have
purchased through the Platform. Under this policy:
(i) Cancellations will only be considered if the request is made 7 days of placing the order. However,
cancellation request may not be entertained if the orders have been communicated to such sellers /
merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is
out for delivery. In such an even, you may choose to reject the product at the doorstep.
(ii) 7 Days does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the
refund / replacement can be made if the user establishes that quality of the product delivered is not good.
(iii) In case of receipt of damaged or defective items, please report to our customer service team. The request
would be entertained once the seller/ merchant listed on the Platform, has checked and determined the
same at its own end. This should be reported within days of receipt of products. In case you feel that
the product received is not as shown on the site or as per your expectations, you must bring it to the
notice of our customer service within 7 Days of receiving the product. The customer service team after
looking into your complaint will take an appropriate decision.
(iv) In case of complaints regarding the products that come with a warranty from the manufacturers, please
refer the issue to them.
(v) We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.If more than 15 business days have passed since we’ve approved your return, please contact us